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Frequently Asked Questions (FAQs)

1. How do I place an order?
Placing an order is simple! Just browse through our collection, select the desired print, choose the size, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and you're done!

 

2. Can I customize my order?
Yes, we offer customization options for certain products. If you have specific requirements or would like a personalized print, please contact us, and we'll be happy to assist you with your customization needs.

 

3. How long will it take to receive my order?
Delivery times may vary depending on your location and the product ordered. Typically, orders are processed and shipped within 2-3 business days. Once shipped, domestic orders usually arrive within 2-3 business days, while international orders may take longer. You will receive a tracking number via email to monitor the status of your shipment.

 

4. What is your refund policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 30 days of receiving your item/s. Please note that customized or personalized prints are not eligible for return unless there is a defect or error on our part. For more details, please refer to our Refund Policy section below.

Refund Policy:

  • If you wish to return an item for a refund or replacement, please contact our customer support team within 30 days of receiving your order.

  • Returned items must be in their original condition and packaging.

  • Customized or personalized prints are not eligible for return unless there is a defect or error on our part.

  • Refunds will be processed within 5-7 business days of receiving the returned item.

  • Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to our error.

  • Refunds will be issued to the original form of payment.
     

5. How can I contact customer support?
For any inquiries, concerns, or assistance, please don't hesitate to reach out us via email at dylunioprints@gmail.com or through our Contact Us page on the website. We're here to help!

 

6. Do you offer wholesale or bulk discounts?
Yes, we offer wholesale and bulk discounts for large orders. Please contact us for more information and pricing details.

 

7. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and delivery of your order.

 

8. Do you ship internationally?
Yes, we ship to most countries worldwide. However, please note that international shipping times may vary, and additional customs fees or duties may apply depending on your location.

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